| NOTICE |
How to submit Return or Exchange from buyer’s end?
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Seller |
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See all notices |
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Login to your buyer account: MyQoo10 > Shopping List > Cancel/Refund/Non-Receipt > Select “Cart No.” > Select “Return” or “Exchange” under ‘Apply & Remark’.
We will assess the claim issue with the provided picture and inform on the progress.
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| NOTICE |
Return & Exchange Policy
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Seller |
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See all notices |
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1. Any return of exchange of items will be applicable within 7 days upon receiving of item.
2. Shortage/ Wrong item received:
- Provide picture of item contents within the parcel package.
- Provide picture of the parcel package with the delivery information.
- Shipping fee will be incurred from seller end.
3. Defective item:
- Provide picture of the defective area of the received item.
- Shipping fee will be incurred from seller end.
4. Buyer’s change of mind:
- Would like to change to other available products or does not want the item anymore.
- Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached.
- Provide picture of the item to seller end.
- Shipping fee will be incurred from buyer's end.
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| 34775746 |
Inquiry for the item from mar**** |
mar******* |
2019-03-02 |
Answered |
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Hi, I'd like to check, are these product for unisex or for women, as it's under "Women's Sport Apparel" category? Thanks. |
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[Re] Inquiry for the item from mar****
Hi, apologies. It's mens cutting size which can be unisex as well. |
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| 34587206 |
Inquiry for the item from fre**** |
fre******* |
2019-02-11 |
Unanswered |
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Hi seller when will u restock black and red in size XL?
Thank you. |
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| 31413418 |
Inquiry related delivery from guo**** |
guo******* |
2018-04-10 |
Answered |
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I have purchased many of your T shirt. First time have not receive my shipment. 2 t shirts in cart number 117823599 (purchased on 30th Mar). Can you please help check? I have already received my subsequent order from you in cart number 117930078 (purchased on 4th Apr). |
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[Re] Inquiry related delivery from guo****
Hi Yeok Tee Quak,
I have checked your orders for 30th April and 4th April. Both orders have been shipped out for delivery already.
Please expect to wait between 5-21 days for your parcel to arrive as there might be delays along the delivery.
Should you have any more inquires, please feel free to contact us again.
Cheers! |
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| 31306783 |
Inquiry from ter**** |
ter******* |
2018-03-30 |
Answered |
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Hi seller,
Able to come down to ur shop to try out before buying? Will price still be the same as $5.90? Thanks. |
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[Re] Inquiry from ter****
Dear Customer,
Only by placing orders on Qoo10 can you enjoy our promo price. Thank You |
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| 30289127 |
Inquiry for the item from ade**** |
ade******* |
2018-01-06 |
Answered |
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Order No: 24107747
Navy Blue T - Item missing!
Order No: 24107748
White T - Wrong size delivered! Order small came large！
Pls check and get back to me ASAP!!! |
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[Re] Inquiry for the item from ade****
Hi Adeline,
I'm so sorry if you feel unpleasant with our response. I totally feel you but the reason why we did not reply to your query is because we have to check with our warehouse crew during office hours.
It's our fault anyway as we should have told you about that in 1st place. Pertaining your order, we have checked with our warehouse crew and it's confirmed that we have sent your items wrongly. We will arrange delivery man to collect the wrong sent item from you either by today or tomorrow. And then we'll send the replacement to you the soonest we can. How's that sound?
Cheers!
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[Re] Inquiry for the item from ade****
No good. Pick up the wrongly sent item and replace with the correct items at the same time by tmr! |
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[Re] Inquiry for the item from ade****
Order nos are: 241017747 & 241017748
Navy Size Large & White Size Small! Send me these items ASAP and take back the wrong one |
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[Re] Inquiry for the item from ade****
Hi,
I'm sorry but we can only collect the parcel 1st. After examine the condition of the product (unwashed and their tags are unaltered and intact) we will then send the replacement to you.
The whole process will take around 2-4 working days. We will send 3rd party deliveryman to collect the item from you between 9 AM - 6 PM, is that fine with you?
Cheers!
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[Re] Inquiry for the item from ade****
I have already confirmed with you that the White T Large is still intact in the plastic sheet! Why can’t you send me the correct items that I have ordered at the same time? In the first place if you have sent me the correct items, I need not waste my time here discussing this issue with You! This is really frustrating and disappointing! |
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[Re] Inquiry for the item from ade****
Morning Adeline,
I'm so sorry that you feel this way and I completely understand how you feel but we have standard procedure to follow and the return policy is clearly stated on our product page.
I had done my very best to help you as I had provided you 3 options to resolve this case. Should you have decided to choose either one, I will action in accordance with it right away for you.
Cheers! |
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| 28829487 |
Stock Availability |
ton******* |
2017-10-09 |
Answered |
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Hi,
Most of your items are sold out. Will you re-stock before the 20% expiry date? Thanks |
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[Re] Stock Availability
Dear Buyer,
May I know which are the items you are interested in so that I am able to assist you on roughly when the restock will be arriving. :) |
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[Re] Stock Availability
Dear Seller,
I am quite interested to buy NEW DESIGN HIGHLY RECOMMEND! COMFORTABLE SPMAX 081 SPORTS WEAR FOR MENS FREE DELIVERY the black colour but it is out of stock
I have bought NEW DESIGN HIGHLY RECOMMEND! COMFORTABLE SPMAX 083 SPORTS WEAR FOR MENS FREE DELIVERY
if you your new stock is to come in these week, may I exchange it?
thanks |
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[Re] Stock Availability
Dear Anson,
Our stock will not be arriving within the next 7 days therefore if you would like to have an exchange you may change to another design instead and do let us know asap and we will be glad to assist you.
You can head down to our head office but do let us know what item you would like to change to 1 day in advance so that we are able to check stock for you first.
Do let us know if you have any other enquires and we will be glad to assist you.
Have a nice day! |
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[Re] Stock Availability
Dear Sir - We wanted Size M for model 083 (similar size as model 081) as L is too large for me. Seek your understanding to exchange size M for me. Thanks Anson |
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[Re] Stock Availability
Dear Sir - Kindly let me where to send the item for exchange as per my message on 18 Oct. Thanks |
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[Re] Stock Availability
Dear Anson,
Thank you for contacting Surfers Paradise!
We will be glad to assist you with the exchange. You can either come down directly to our head office at 48 Toh Guan Road East #05-151 Singapore 608586 during our working hours on Monday - Friday 930am - 530pm (Excluding Public Holiday).
Let us know 1 day in advance before you head down for an exchange.
Do let us know if you have any further enquires and we will be glad to assist you.
Have a pleasant day!
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[Re] Stock Availability
Hi,
I have returned the item via post to your office via post last Fri. Kindly exchange for me. thanks Anson |
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[Re] Stock Availability
Dear Anson,
We will keep a look out.
Have a nice day! |
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[Re] Stock Availability
Hi,
I haven't received my exchange item from your Company yet. Kindly look into it. Thanks Anson |
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[Re] Stock Availability
Hi Anson! We would like to inform you that we have actually posted your parcel on last Thursday. You should be able to receive it in a few days time.
If you don't receive it in the next few days time, do contact us. We will be here to assist you.
Sorry once again :)
Cheers! |
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| 28800175 |
Delevery date |
sub******* |
2017-10-05 |
Answered |
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Hi Seller ,
if order tomorrow (6th oct) when i can received the Item ? |
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[Re] Delevery date
Dear Buyer, from the date you ordered, it will take up to 1 to 5 working days before we proceed to mail out the order depending on the order on hand. If you select Qxpress, your order will be collected by Qxpress delivery by Monday. We are currently experiencing high orders, so do take note if you select SingPost normal mailing, it will take longer than usual to arrive. Please do not hesitate to contact us if you have any other enquires and we will be glad to assist you. Have a nice day! |
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| 27616558 |
Inquiry for the item from red**** |
red******* |
2017-07-14 |
Answered |
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Will there be new stock coming for lime green? |
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[Re] Inquiry for the item from red****
Hi Sena,
Currently at this moment we are not but we may bring in subsequently. You may keep a look out.
Do let us know if there is anything else we can assist you.
Have a nice day! |
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