Q&A board

Question & Answer

Q & A Lists
Item Question & Answer
Pro Shield Core Water Repellent Reusable Antibacterial Face Mask (2pcs/pack)
Pro Shield Core Water Repellent Reusable Antibacterial Face Mask (2pcs/pack)
Item Q&A
  • Question : Inquiry for the item from mingyee_tai2020-09-27

    Secret Inquiry

  • Question : Inquiry for the item from shawngsk2020-09-20

  • Question : Inquiry for the item from weiwei.seow2020-07-28

  • Question : Inquiry for the item from sie****2020-06-06

  • Question : Inquiry for the item from maz****2020-04-17

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(PREORDER) Disposable Face Mask-3 Ply (50 pieces)
(PREORDER) Disposable Face Mask-3 Ply (50 pieces)
Item Q&A
  • Question : Inquiry related delivery from annatan78@yahoo.com2020-09-21

    Hi, can I check how long is the delivery?

    Answer : [Re] Inquiry related delivery from annatan78@yahoo.com

    Hi there,

    If you place an order with NinjaVan Courier Service, you will receive your parcels within 3-5 working days. If you place an order with Singpost normal mail, it would take about 1-2 weeks! I suggest if you need it urgently you could opt for NinjaVan and your parcel should arrive by this week latest next week!

    Best Regards,
    ProShield Team

  • Question : Inquiry for the item from KPO16882020-07-21

  • Question : Inquiry for the item from mak****2020-04-24

ProShield Ear Strap Face Mask Extension Ear Hook (5pcs/pack)
ProShield Ear Strap Face Mask Extension Ear Hook (5pcs/pack)
Item Q&A
  • Question : Inquiry for the item from tayjeszjl2020-07-25

    Hi I only received 2 pieces, supposed to be 5 pieces

    Answer : [Re] Inquiry for the item from tayjeszjl

    Hi, the item may be stucked together. Could you help us double check. Thank you.

    Question : [Re] Inquiry for the item from tayjeszjl

    Confirm only received 2pcs. Took out all pieces

    Answer : [Re] Inquiry for the item from tayjeszjl

    Pls reply and advise.

    Question : [Re] Inquiry for the item from tayjeszjl

    Hi, we will mail you the 3 remaining pieecs.

    Answer : [Re] Inquiry for the item from tayjeszjl

    I still haven’t receive remaining 3 pieces from you. Already 2weeks. Pls advise

    Question : [Re] Inquiry for the item from tayjeszjl

    Hi there,

    We have actually already shipped out the remaining items to you. However as you have not received the items, we will attempt to mail it to you again.

    I apologise for the inconvenience caused.

    Answer : [Re] Inquiry for the item from tayjeszjl

    Yup I haven’t receive remaining items fm u.

    Question : [Re] Inquiry for the item from tayjeszjl

    Hi there,

    We have mailed out the items to you last friday. Do let me know if you havent received it after 2 weeks!

    Answer : [Re] Inquiry for the item from tayjeszjl

    Yes I received today. Thanks

    Question : [Re] Inquiry for the item from tayjeszjl

    No worries!

  • Question : Inquiry related delivery from Liy****2020-07-03

  • Question : Inquiry for the item from Ccy****2020-06-05

  • Question : Inquiry for the item from jes****2020-06-03

Sportswear 115 – Ultimate Performance Quick Dry Short-Sleeved T-Shirt
Sportswear 115 – Ultimate Performance Quick Dry Short-Sleeved T-Shirt
Item Q&A
  • Question : Inquiry related cancel and refund from ye0001ik2020-08-25

    wrong color sent, grey instead of navy blue, pls refund

    Answer : [Re] Inquiry related cancel and refund from ye0001ik

    Hi Yeo,

    My sincere apologies for sending out the wrong color, would you like me to send out to you the shirt in navy blue color?

  • Question : Inquiry from chr****2019-06-22

  • Question : Inquiry for the item from ng_****2018-02-02

  • Question : Inquiry for the item from vin****2017-12-24

  • Question : Sizes2017-12-12

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ProShield Adjustable Ear Hook Mask Extender Protection (3pcs/pack)
ProShield Adjustable Ear Hook Mask Extender Protection (3pcs/pack)
Item Q&A
  • Question : Inquiry related delivery from tkh19782020-08-07

    Secret Inquiry

    Answer : [Re] Inquiry related delivery from tkh1978

    Secret Inquiry

  • Question : Inquiry for the item from too****2020-07-02

  • Question : Inquiry for the item from hee****2020-06-03

  • Question : Inquiry for the item from sha****2020-05-31

  • Question : Inquiry for the item from nli****2020-05-29

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ProShield Face Mask Silicone Ear Guard (5pairs/pack)
ProShield Face Mask Silicone Ear Guard (5pairs/pack)
Item Q&A
  • Question : Inquiry for the item from ysheng412020-07-31

    Can not choose colour ??

    Answer : [Re] Inquiry for the item from ysheng41

    Hi, the pack comes in black and white

  • Question : Inquiry from dyl****2020-06-22

Sportswear 83 – Ultimate Performance Quick Dry Short-Sleeved T-Shirt
Sportswear 83 – Ultimate Performance Quick Dry Short-Sleeved T-Shirt
Item Q&A
  • Question : Inquiry for the item from Barist2020-07-28

    Secret Inquiry

    Answer : [Re] Inquiry for the item from Barist

    Secret Inquiry

  • Question : Inquiry for the item from hai****2020-04-16

  • Question : Inquiry for the item from mar****2019-03-02

  • Question : Inquiry for the item from fre****2019-02-11

  • Question : Inquiry related delivery from guo****2018-04-10

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(NEW IN!)Sportswear 183 – Ultimate Performance Dri-Fit Short-Sleeved T-Shirt
(NEW IN!)Sportswear 183 – Ultimate Performance Dri-Fit Short-Sleeved T-Shirt
Item Q&A
  • Question : Inquiry for the item from joy****2020-07-06

    Hi will there be any sales for the dri fit t shirt?

    Answer : [Re] Inquiry for the item from joy****

    Hi, there isnt for our online platform at the moment. Do check on us on the upcoming month to see if there is any promotions

  • Question : Inquiry from Jon****2019-12-02

  • Question : Inquiry for the item from mjs****2019-11-18

  • Question : Inquiry for the item from chu****2019-09-01

  • Question : Inquiry related delivery from chu****2019-08-23

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ProShield Plus Water Repellent Reusable Antibacterial Face Mask (2pcs/pack)
ProShield Plus Water Repellent Reusable Antibacterial Face Mask (2pcs/pack)
Item Q&A
  • Question : Inquiry for the item from chr****2020-06-28

    Secret Inquiry

    Answer : [Re] Inquiry for the item from chr****

    Secret Inquiry

  • Question : Inquiry for the item from pua****2020-06-15

  • Question : Inquiry for the item from ets****2020-05-15

  • Question : Inquiry for the item from lyr****2020-05-10

  • Question : Inquiry for the item from els****2020-04-25

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Premium CE TUV Certified Surgical Face Mask
Premium CE TUV Certified Surgical Face Mask
Item Q&A
ProShield Premium Water Repellent Reusable Antibacterial Face Mask (1pc/pack)
ProShield Premium Water Repellent Reusable Antibacterial Face Mask (1pc/pack)
Item Q&A
  • Question : Inquiry for the item from pra****2020-06-22

    Hi seller, Pls confirm the BEF of this reusable mask is over 99% of 90% if I buy this mask from you? Your advertised is over 99% BEF yet fm all your customers’ reviews, I found they received the ones were all 90% BEF - Mismatched info. ??? Kindly confirm! Tks

    Answer : [Re] Inquiry for the item from pra****

    Hi, our mask has a ce cert of over 99 percent. In our packaging, we have shown that it was above 90 percent. Aplogised for any inconvenienced caused.

    Question : [Re] Inquiry for the item from pra****

    Ok. Tks. Then let me try 1.

    Answer : [Re] Inquiry for the item from pra****

    Alright, if there is any queries, do let us know. Thank you and have a nice day

  • Question : Inquiry for the item from afo****2020-06-05

  • Question : Inquiry for the item from cic****2020-04-27

  • Question : Inquiry for the item from els****2020-04-25

  • Question : Inquiry for the item from Goh****2020-04-22

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Disposable Face Mask Storage Box
Disposable Face Mask Storage Box
Item Q&A
  • Question : Inquiry for the item from 234****2020-06-13

    Dear Seller, may I check the size of the case please? Thanks!

    Answer : [Re] Inquiry for the item from 234****

    It fits the average surgical masks up to 5 pcs. Thank you and have a nice day

  • Question : Inquiry for the item from 262****2020-06-04

READY STOCK Zero Contact IR Thermometer
READY STOCK Zero Contact IR Thermometer
Item Q&A
  • Question : Inquiry for the item from wew****2020-06-09

    Order and payment made on 6th june.

    Order was updated to shipping on delivery on 8th june 12pm.

    Seller sent a private message at about 3-4pm saying due to technical glitch there was a pricing error.

    No follow up or what to expect after that.

    Answer : [Re] Inquiry for the item from wew****

    Hi, we have already processed the refund. It will take 3 to 5 days to be refunded back to you. Thank you for your understanding.

  • Question : Inquiry related cancel and refund from jan****2020-06-08

ProShield Multi-functional UV Disinfection Box
ProShield Multi-functional UV Disinfection Box
Item Q&A
Transparent Face Shield Cover
Transparent Face Shield Cover
Item Q&A
  • Question : Inquiry related delivery from lyd****2020-05-22

    Hi Hi. May I know if your stock has arrived this week? THK U!!

    Answer : [Re] Inquiry related delivery from lyd****

    All order will be processed within 2 days and shipped through the courier service you selected by another 2 to 3 business days.

    Question : [Re] Inquiry related delivery from lyd****

    Noted wif THKSS.

    Answer : [Re] Inquiry related delivery from lyd****

    Thank you.

  • Question : Inquiry for the item from bli****2020-05-21

  • Question : Inquiry for the item from lim****2020-05-11

Sanitary Tool Stick
Sanitary Tool Stick
Item Q&A
3D Reusable Face Mask
3D Reusable Face Mask
Item Q&A
  • Question : Inquiry related delivery from 262****2020-04-27

    Cart # 134541165 which placed order on 20th Apr. Could you advise delivery status?

    Answer : [Re] Inquiry related delivery from 262****

    Due to the high influx of orders and circuit breaker, shipping has been delayed. We will ship your order as soon as possible. We apologise for the inconvenience caused.

  • Question : Inquiry for the item from roy****2020-04-24

  • Question : Inquiry related delivery from png****2020-04-21

  • Question : Inquiry for the item from cyn****2020-04-20

  • Question : Inquiry related delivery from jen****2020-04-20

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Sportswear 160 – Ultimate Performance Quick Dry Short-Sleeved T-Shirt
Sportswear 160 – Ultimate Performance Quick Dry Short-Sleeved T-Shirt
Item Q&A
  • Question : Inquiry related cancel and refund from jer****2019-08-29

    Hello it has been almost 3 weeks since I’ve placed my order. And since then I have received 2 times information from you saying that the order was out of stock and I’ve replied. However, I have not received any response to my replies. Please refer to the correspondes attached. Due to all these troubles and the delayed, I would like to cancel my order and request for a full refund. Appreciate your prompt reply. Thank you.

    Answer : [Re] Inquiry related cancel and refund from jer****

    Hi customer, we have provided you with an refund as requested.

    Question : [Re] Inquiry related cancel and refund from jer****

    Noted with thanks. May I know how will I received the refund?

    Answer : [Re] Inquiry related cancel and refund from jer****

    Hi how do u refund?

    Question : [Re] Inquiry related cancel and refund from jer****

    Hi customer, we will be refunding through Qoo10. The status on our end your order is cancelled, refunded as well. Please check and contact Qoo10 for more information.

  • Question : Inquiry related delivery from rme****2019-08-22

  • Question : Inquiry related delivery from rme****2019-08-28

  • Question : Inquiry for the item from moo****2019-08-07

  • Question : Inquiry for the item from how****2019-08-06

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