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Question & Answer

Q & A Lists
Item Question & Answer
ProShield Adjustable Mask Extender Ear Hook Protection (3pcs/pack)
ProShield Adjustable Mask Extender Ear Hook Protection (3pcs/pack)
Item Q&A
  • Question : Inquiry for the item from too****2020-05-27

    Hi seller, is the strap anti- slip?

  • Question : Inquiry for the item from sou****2020-05-22

  • Question : Inquiry for the item from jom****2020-05-22

  • Question : Inquiry for the item from Shi****2020-05-20

  • Question : Inquiry for the item from ahw****2020-05-16

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Transparent Face Shield Cover
Transparent Face Shield Cover
Item Q&A
  • Question : Inquiry related delivery from lyd****2020-05-22

    Hi Hi. May I know if your stock has arrived this week? THK U!!

    Answer : [Re] Inquiry related delivery from lyd****

    All order will be processed within 2 days and shipped through the courier service you selected by another 2 to 3 business days.

    Question : [Re] Inquiry related delivery from lyd****

    Noted wif THKSS.

  • Question : Inquiry for the item from bli****2020-05-21

  • Question : Inquiry for the item from lim****2020-05-11

Energy Fortress 3-Layered Surgical Mask
Energy Fortress 3-Layered Surgical Mask
Item Q&A
  • Question : Inquiry for the item from 239****2020-05-24

    Expired date is it 5 years from manufacturing date?

    Answer : [Re] Inquiry for the item from 239****

    There's no expiry date for face mask products. You can dispose after a long time that you didnt use.

  • Question : Inquiry for the item from man****2020-05-08

Sanitary Tool Stick
Sanitary Tool Stick
Item Q&A
Pro Shield PLUS Water Repellent Reusable Antibacterial Face Mask
Pro Shield PLUS Water Repellent Reusable Antibacterial Face Mask
Item Q&A
  • Question : Inquiry for the item from ets****2020-05-15

    Pro Shield Premium Water Repellent Reusable Antibacterial Face Mask

    1) not available @Q10?
    2) able to use filter?
    3) can wash to reuse?

    Answer : [Re] Inquiry for the item from ets****

    Hi, if ProShield Premium is not available in Qoo10, you can check out main website surfersparadise.com.sg or Shopee. Also, ProShield Premium is already 4 ply and does not have a filter slot for the filter pad. Lastly, the mask can be washed and is reusable.

  • Question : Inquiry for the item from lyr****2020-05-10

  • Question : Inquiry for the item from els****2020-04-25

  • Question : Inquiry for the item from ire****2020-04-21

  • Question : Inquiry related delivery from Ade****2020-04-22

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Pro Shield Antibacterial Washable Mask Filter Pad
Pro Shield Antibacterial Washable Mask Filter Pad
Item Q&A
  • Question : Inquiry related delivery from aas****2020-05-14

    Hi, can I change my shipping address if I place an order but order yet to ship out?

    Answer : [Re] Inquiry related delivery from aas****

    Hi, if you ordered and you want to change address, you have to cancel the order and reorder again.

    Question : [Re] Inquiry related delivery from aas****

    Ok. Noted

    Answer : [Re] Inquiry related delivery from aas****

    Noted. We apologise for the inconvenience caused.

  • Question : Inquiry for the item from bes****2020-05-06

  • Question : Inquiry for the item from gra****2020-05-02

Pro Shield Premium Water Repellent Reusable Antibacterial Face Mask
Pro Shield Premium Water Repellent Reusable Antibacterial Face Mask
Item Q&A
  • Question : Inquiry for the item from cic****2020-04-27

    Secret Inquiry

    Answer : [Re] Inquiry for the item from cic****

    Secret Inquiry

    Question : [Re] Inquiry for the item from cic****

    Secret Inquiry

    Answer : [Re] Inquiry for the item from cic****

    Secret Inquiry

  • Question : Inquiry for the item from els****2020-04-25

  • Question : Inquiry for the item from Goh****2020-04-22

  • Question : Inquiry for the item from 238****2020-04-21

  • Question : Inquiry for the item from mag****2020-04-20

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3D Reusable Face Mask
3D Reusable Face Mask
Item Q&A
  • Question : Inquiry related delivery from 262****2020-04-27

    Cart # 134541165 which placed order on 20th Apr. Could you advise delivery status?

    Answer : [Re] Inquiry related delivery from 262****

    Due to the high influx of orders and circuit breaker, shipping has been delayed. We will ship your order as soon as possible. We apologise for the inconvenience caused.

  • Question : Inquiry for the item from roy****2020-04-24

  • Question : Inquiry related delivery from png****2020-04-21

  • Question : Inquiry for the item from cyn****2020-04-20

  • Question : Inquiry related delivery from jen****2020-04-20

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Disposable 3 Layered Surgical Mask
Disposable 3 Layered Surgical Mask
Item Q&A
  • Question : Inquiry for the item from mak****2020-04-24

    Please advise if this are 民用口罩 or surgical masks? Thank you

    Answer : [Re] Inquiry for the item from mak****

    It's medical grade surgical mask for the $35 dollars.
    $25 surgical mask has the certificate as well.

Pro Shield Core Water Repellent Reusable Antibacterial Face Mask
Pro Shield Core Water Repellent Reusable Antibacterial Face Mask
Item Q&A
  • Question : Inquiry for the item from maz****2020-04-17

    Is this quality good? Can breathe? The reuse free i take from cc no use cant breathe at all... any black?

    Answer : [Re] Inquiry for the item from maz****

    We are confident in our mask's quality. Yes our mask is black in colour.

    Question : [Re] Inquiry for the item from maz****

    Made from where?
    How many ply?
    Cotton or sponge?
    Need filter?

    Answer : [Re] Inquiry for the item from maz****

    It is a product of singapore. 2 ply, 100% polyester and filter is an optional add on to the mask

  • Question : Inquiry for the item from mjs****2020-04-17

  • Question : Inquiry for the item from yiw****2020-04-16

  • Question : Inquiry for the item from Alv****2020-04-14

  • Question : Inquiry for the item from suz****2020-04-09

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Sportswear 83 – Ultimate Performance Quick Dry Short-Sleeved T-Shirt
Sportswear 83 – Ultimate Performance Quick Dry Short-Sleeved T-Shirt
Item Q&A
  • Question : Inquiry for the item from hai****2020-04-16

    Hi, is the item instock?

    Answer : [Re] Inquiry for the item from hai****

    Yes. It is in stock.

  • Question : Inquiry for the item from mar****2019-03-02

  • Question : Inquiry for the item from fre****2019-02-11

  • Question : Inquiry related delivery from guo****2018-04-10

  • Question : Inquiry from ter****2018-03-30

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(NEW IN!)Sportswear 183 – Ultimate Performance Dri-Fit Short-Sleeved T-Shirt
(NEW IN!)Sportswear 183 – Ultimate Performance Dri-Fit Short-Sleeved T-Shirt
Item Q&A
  • Question : Inquiry from Jon****2019-12-02

    Hi,
    I really liked your Sportswear 76 collections.
    Would you be selling them again?
    Why is it no longer avail?

    Answer : [Re] Inquiry from Jon****

    On Qpost : Hi, thank you for contacting us. This product is out of stock but you can look for other products that we have at the moment.

    Question : [Re] Inquiry from Jon****

    Will they be in stock again soon? I prefer single colored ones.

    Answer : [Re] Inquiry from Jon****

    Thank you for your reply. We have no intention to re-stock this item at the moment. You are highly recommeded to head down to our stores to look for your items. However, there is no guarantee that our stores still have the stock at the moment.

    Question : [Re] Inquiry from Jon****

    Thanks for letting me know I could visit the store.

    Is the store at No.48 Toh Guan Road East #05-105 Enterprise Hub?

    Answer : [Re] Inquiry from Jon****

    Thank you for your reply.

    Here's the details of our store.

    Whitesands
    1 Pasir Ris Central Street 3, #01-07 White Sands Shopping Centre, Singapore 518457

    Jcube
    2 Jurong East Central 1, #01-14/15/16 Jcube, Singapore 518457

    Kinex
    11 Tanjong Katong Road, #01-51 Kinex, Singapore 437157

    IMM
    2 Jurong East Street 21, #01-53 IMM Building, Singapore 609601

    Tiong Bahru Plaza
    302 Tiong Bahru Road, #01-130 Tiong Bahru Plaza, Singapore 168732

    Eastpoint Mall
    3 Simei Street 6, #01-21/22 Eastpoint Mall, Singapore 528833

    Bukit Panjang Plaza
    1 Jelebu Road, #02-35 Bukit Panjang Plaza, Singapore 677743

    Bedok Mall
    311 New Upper Changi Road, #01-25 Bedok Mall, Singapore 467360

    Plaza Singapura
    68 Orchard Road, #03-42 Plaza Singapura, Singapore 238839

    Hope we have managed to assist you. Wish you have a pleasant day ahead.

  • Question : Inquiry for the item from mjs****2019-11-18

  • Question : Inquiry for the item from chu****2019-09-01

  • Question : Inquiry related delivery from chu****2019-08-23

  • Question : Inquiry for the item from etc****2019-07-18

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Sportswear 160 – Ultimate Performance Quick Dry Short-Sleeved T-Shirt
Sportswear 160 – Ultimate Performance Quick Dry Short-Sleeved T-Shirt
Item Q&A
  • Question : Inquiry related cancel and refund from jer****2019-08-29

    Hello it has been almost 3 weeks since I’ve placed my order. And since then I have received 2 times information from you saying that the order was out of stock and I’ve replied. However, I have not received any response to my replies. Please refer to the correspondes attached. Due to all these troubles and the delayed, I would like to cancel my order and request for a full refund. Appreciate your prompt reply. Thank you.

    Answer : [Re] Inquiry related cancel and refund from jer****

    Hi customer, we have provided you with an refund as requested.

    Question : [Re] Inquiry related cancel and refund from jer****

    Noted with thanks. May I know how will I received the refund?

    Answer : [Re] Inquiry related cancel and refund from jer****

    Hi how do u refund?

    Question : [Re] Inquiry related cancel and refund from jer****

    Hi customer, we will be refunding through Qoo10. The status on our end your order is cancelled, refunded as well. Please check and contact Qoo10 for more information.

  • Question : Inquiry related delivery from rme****2019-08-22

  • Question : Inquiry related delivery from rme****2019-08-28

  • Question : Inquiry for the item from moo****2019-08-07

  • Question : Inquiry for the item from how****2019-08-06

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Sportswear 115 – Ultimate Performance Quick Dry Short-Sleeved T-Shirt
Sportswear 115 – Ultimate Performance Quick Dry Short-Sleeved T-Shirt
Item Q&A
  • Question : Inquiry from chr****2019-06-22

    Hi,
    Unable to use the 20% discount coupon provided by your store. Please help.

    Answer : [Re] Inquiry from chr****

    Please check with Qoo10 staff. It is an technical issue.

  • Question : Inquiry for the item from ng_****2018-02-02

  • Question : Inquiry for the item from vin****2017-12-24

  • Question : Sizes2017-12-12

  • Question : Inquiry for the item from otr****2017-12-10