Question & Answer
You can leave inquiries about item, delivery, cancel/refund or other questions.
Do you sell the filter, I brought 4 new masks and it said filter sold separately
Hi, yes we do sell the filter here is a link to the product: https://www.qoo10.sg/item/PROSHIELD-TEMASEK-MASKFIT-VFE-PFE-BFE-MASK-FILTER-PROSHIELD-ANTIBACTERIAL/691601850
Hi does this come with a nose wire?
Good morning, yes it comes with a nose wire!
Isit the same as the pic which I have attached?
Good afternoon, yes it is the same as what the Singapore Government issued few months ago.
2 pcs pack with filter??
2 pcs pack refer to 2 pieces of masks per pack only, without filters.
Is the strap adjustable ? The picture looks like it isn't . Kindly confirm
The price of this mask is $10. The title of your item starts with [3 for $10]. Does this mean that this mask is already 3 pcs? Or only 1 pc?
Do u have M size for this
Yes, our filters and ProShield Plus masks are available in free-size and sizes S-XL
Hi, can these filters be used with the cloth masks with inserts for filters?
Hi, the filter insert is designed for our proshield mask. You may have to make the necessary adjustment if you would like to use our filter in your product.
Hi Does the mask has a slot to put filter?
Hi seller, can request to send all black colour?Pls advise. Thanks
item consist of 2 black and one transclucent item. Thank you
Can not choose colour ??
Hi, the pack comes in black and white
Can I choose all white
Hi, the item is packed with the assorted colors as shown. Apologised for the incovenience caused
Order and payment made on 6th june.Order was updated to shipping on delivery on 8th june 12pm.Seller sent a private message at about 3-4pm saying due to technical glitch there was a pricing error.No follow up or what to expect after that.
Hi, we have already processed the refund. It will take 3 to 5 days to be refunded back to you. Thank you for your understanding.
Order & payment made on 6 June but cancel by supplier please state how to claim the refund.
Hi, we have already process the refund via Qoo10. It will take 3 to 5 days to refund the amount